Frequently Asked Questions

Who should attend the Conference? 

  • Disability support workers
  • Mental health support workers   
  • Support coordinators
  • Recovery coaches
  • Leaders of support workers  
  • Aspiring leaders  
  • Academics and researchers  
  • Students   
  • Suppliers wanting to further understand and learn more about the social and community services industry 

Who is organising the Conference? 

Vertaview Group is proudly hosting the Direct Support Worker’s Conference in 2024. Vertaview Group organisations – Allinto (support coordination), Arbourwell (accommodation), Multicap (disability), Open Minds (mental health) are leaders in disability support and mental health services in Queensland, northern New South Wales and Victoria.

What are the Conference dates? 

The Conference will be held on Monday, 15 July and Tuesday, 16 July 2024. 

How much does it cost to attend?

Full details of the delegate fees are available on the 'Registration Fees' page of this website.

Can I share my full conference registration with another person?  

Splitting of full conference registrations is not allowed under any circumstances. Delegates who only wish to attend one day of the conference must register as day delegates.

Can I just attend one session on one day of the Conference?  

The minimum registration for the Conference is a day delegate registration package which covers one full day's conference attendance. Delegates cannot register to attend a single session or a half-day session. 

Can I cancel my registration? 

All cancellations must be advised to the organiser in writing via email to [email protected] before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from the organiser.   

If the cancellation is not received in writing, the registration fees will not be cancelled, and full registration will not be refunded. 

What is the cancellation cut-off date?  

Cancellations received in writing by the Conference Organisers before Friday, 5 July 2024 will be accepted.  

Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name, address details and emergency contact of the new delegate must be advised in writing to the Conference Organisers prior to the Conference via [email protected] no later than five working days prior to the Conference. Online registration received by the Conference Organisers are considered to be confirmed by the delegate. No tentative bookings will be accepted.  

If I need to cancel my registration after the cancellation date, can another person from my organisation attend in my place? 

Yes. Such changes must be advised to the Conference Organisers in writing via email no later than five working days prior to the commencement of the Conference. 

Can I get a refund if I do not attend the Conference?

No refunds will be made for non-attendance at the Conference and any unpaid registration fees will still be payable.

How do I get to the venue?  

Please visit the Event Info page on the Conference Website for full details of the venue and travel options.  

What is the cost of parking at the venue?  

Please visit the Event Info page on the Conference Website for full details of the parking charges at the venue.  

Will there be accessibility features available at the venue?  

Yes. If you have a disability or mobility issues and require additional assistance, please notify the organisers by indicating your requirements on the registration form.


The program is correct at the time of printing, but the organisers reserve the right to alter the program as is deemed necessary.  


Vertaview Group shall not be held liable for personal accidents or losses or damage to private property of registered delegates of the DSW Conference. Delegates should make their own arrangements with respect to personal insurance.